x3bet's Privacy Policy

1. Introduction & Scope

x3bet is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the x3bet website and all related services.

By using our site, creating an account, or using any of our services, you are considered to have accepted the terms of this policy. If you have any objection to any part of this policy, please contact us or stop using the site.

x3bet treats the protection of personal information as its highest priority. We believe transparency and accountability are the foundation of a trustworthy platform. This policy is written so you can easily understand how your information is managed.

2. What Information We Collect

x3bet collects several types of information, detailed below:

2.1 Personal Identification Information

• Name, email address, and mobile number (at the time of account creation)
• Date of birth (for age verification — only users aged 21+ are permitted)
• National ID card or passport details (when identity verification is required)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account details (solely for transaction processing purposes)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Technical Information

• IP address and device type
• Browser version and operating system information
• Site access times and session duration
• Information obtained through cookies and similar tracking technologies

2.4 Usage Information

• Which games were played and for how long
• Betting patterns and frequency
• Bonus and promotion usage history

3. How We Collect Information

x3bet collects your information in the following ways:

• Directly provided information: When you create an account, fill out a form, or contact our support team, you provide information directly.
• Automatically collected information: Our servers automatically log technical information when you visit the site.
• Via cookies: Our site uses cookies that improve your browsing experience and help manage sessions.
• Third-party payment processors: When a transaction is completed through bKash, Nagad, Rocket, or Upay, the necessary transaction information is received from the relevant payment service.

4. Purpose of Data Use

Information collected by x3bet is used only for the following legitimate purposes:

• Service delivery: Managing accounts, processing deposits and withdrawals, and ensuring gaming services.
• Identity and age verification: Confirming user identity and preventing access by minors.
• Security and fraud prevention: Detecting suspicious activity, keeping accounts secure, and ensuring authorized financial transactions.
• Customer support: Resolving your issues via live chat and email.
• Service improvement: Analyzing user experience to further improve the platform.
• Legal compliance: Maintaining records necessary to comply with applicable laws and regulations.
• Communications: Sending important account-related notifications, security alerts, and service updates.

We never sell your personal information to third parties or rent it out for advertising purposes.

5. Data Sharing & Disclosure

x3bet may share your information with third parties only in the following limited circumstances:

5.1 Payment Service Providers

Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant service providers. These third parties are governed by their own privacy policies and are independently regulated.

5.2 Technology & Infrastructure Partners

We work with trusted technology partners for server hosting, cybersecurity, and service operations. These partners are bound by strict confidentiality agreements with us.

5.3 Legal Requirements

In the case of a court order, legal obligation, or lawful demand by a government authority, we may be required to provide necessary information within the limits of the law.

5.4 With Your Consent

Your information may be shared with your explicit consent and for purposes you have specified.

Outside of the above circumstances, x3bet does not share your personal information with third parties.

6. Data Protection & Security

x3bet uses industry-standard security measures to protect your personal and financial information:

• SSL/TLS Encryption: All data transferred between the website and the server is protected by the highest-grade SSL encryption. No third party can read the information between your browser and our server.
• Data storage security: All stored sensitive information is kept in encrypted format.
• Access controls: Only authorized personnel can access your information when there is a legitimate reason to do so.
• Regular security audits: Our systems undergo regular security testing to identify and address vulnerabilities.
• Two-factor authentication: An additional verification layer is used to protect accounts.

However, no data transmission over the internet can be guaranteed to be completely secure. Even though we follow the highest industry standards, absolute security cannot be guaranteed. If you notice any suspicious activity, contact us immediately.

7. Cookie Policy

Cookies are small text files that your browser stores on your device when you visit our site. x3bet uses the following types of cookies:

• Essential cookies: These are necessary to manage login sessions, save language preferences, and ensure the core functionality of the site.
• Functional cookies: Used to remember your preferences and settings, such as your preferred game category or interface settings.
• Analytical cookies: Collect site visit statistics that help us improve our services. This information is analyzed in aggregate.
• Security cookies: Used to detect fraudulent activity and keep your account secure.

You can disable most cookies by changing your browser settings, but this may limit some features of the site. Disabling essential cookies may affect login sessions and some core functionality.

8. Data Retention Period

x3bet retains your personal information only for as long as necessary:

• Active accounts: All relevant information is retained while your account is active.
• After account closure: Financial transaction records are kept for a period determined by legal requirements.
• Inactive accounts: Accounts that have been inactive for an extended period are handled in accordance with the applicable policy.
• Legal disputes: Relevant information may be retained until a legal claim or dispute is resolved.

Once the need to retain data has ended, it is securely and permanently deleted.

9. Your Rights

As a user of x3bet, you have the following rights over your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If there is any error in your stored information, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to restriction of processing: In certain circumstances you can request that the use of your information be limited.
• Right to data portability: You can request your information in a structured, commonly used format.
• Right to object: You can object to the processing of your information for specific purposes.

To exercise these rights, contact our support team. We will process your request within a reasonable time.

10. Privacy of Minors

x3bet provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor.

If we are informed that information from a minor has been collected, we will immediately delete that information and close the relevant account. We reserve the right to verify an account if any discrepancy in age verification is found.

11. Data Transfers Outside Bangladesh

To provide x3bet's services, information may in some cases be stored on or processed by servers located outside Bangladesh. In such cases:

• We ensure that international-standard data protection measures are followed.
• Contractual safeguards are maintained for data transfers.
• We only work with trusted and recognized service providers who ensure a high standard of security.

12. Changes to This Policy

x3bet reserves the right to change this privacy policy due to changes in services, legal requirements, or other reasons. When changes are made:

• The updated policy will be published on this page with the date of the latest update noted.
• For significant changes, registered users may be notified by email or via a notice on the site.
• If you continue using the site after changes are made, you are considered to have accepted the updated policy.

We therefore recommend visiting this page regularly so you can stay up to date with the latest information.

13. Responsible Gaming & Data

x3bet is committed to promoting responsible gaming. To this end, we may analyze your gaming data — such as bet amounts, frequency, and win/loss patterns — to identify potentially problematic behavior.

This analysis is used solely for your well-being and to provide responsible gaming tools. To learn more about responsible gaming, visit our Responsible Gaming page.